Teaching · Speech & Language

When the session freezes, the next fix is already listed.

Mark what went wrong, then work through the fixes for that problem. The summary shows what worked, lists the next fixes in order, and flags patterns to sort out with the family before the next session.

Troubleshoot a sessionWhat you get
$12one-time · every device you sign in on
Buy · $12

Included with Caveat Classroom and Whole-school licenses. Or get it in the Speech & Language toolkit, $79 for 72 items.

The troubleshooting log

One record per student and session. Use initials or a code, never a name. The example is made up.

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What you get

Teaching · Speech & Language$12 · included with Classroom and Whole-school licenses

What you finish with
For each session, the problems, what fixed them, the next fixes to try, minutes lost and changes to make before the next session.
Who it is for
Speech-language pathologists and other therapy staff who see students by video, at school or at home.
Format
Browser form, quick to fill in during or after a session. Several saved sessions per student, so repeat problems show up; printed or as a blank checklist; CSV; export and import a file.
Access
$12 one-time, yours on every device you sign in on; the tool opens once you are signed in with it. Included with Caveat Classroom and Whole-school licenses. Also in the Speech & Language toolkit ($79) and the Teaching Suite pass ($199), and 1 more bundle. Everything you type stays in this browser; nothing is sent to Caveat.
Where it lives
The Speech & Language space in Caveat Teaching.
Support
Questions about an order, access or a correction: team@caveatacademic.com.
123sound, connection, light
Drawn for this page. Most remote session problems come down to sound, connection or light, and have a short list of fixes.

How to use it

  1. Start a record with the student’s initials or a code and the date.
  2. Mark what went wrong and the device the student used.
  3. Work through the fixes and mark each one.
  4. Read the next fixes to try for anything still unsolved.
  5. Note what to change before the next session.

Troubleshoot a session

What the guide is for

Sound first

Most remote sessions that go wrong go wrong on sound. Echo comes from speakers feeding back into a microphone, and headphones at the student’s end fix most of it. Check mute and the chosen microphone before anything else.

A plan for a dropped connection

Have the family’s phone number and the session materials ready to send. Finishing a session by phone, with picture cards the family already has, saves the time that rejoining over and over loses.

Privacy

Agree with the family on a private place for sessions and on recording, which should not happen without written agreement. Use a platform your school or practice has approved for student information.

Sources

  1. American Speech-Language-Hearing Association, Practice Portal: Telepractice (technology, environment, privacy and facilitator roles).
  2. Family Educational Rights and Privacy Act, 34 CFR Part 99 (privacy of education records, including recordings that are maintained by the school).
  3. U.S. Department of Education, Student Privacy Policy Office: FERPA and Virtual Learning (2020).
  4. U.S. Department of Health and Human Services, Office for Civil Rights (2022). Guidance on How the HIPAA Rules Permit Covered Health Care Providers and Health Plans to Use Remote Communication Technologies for Audio-Only Telehealth.

The example student is made up. The fixes are general; follow your school’s or practice’s technology policies. Support: team@caveatacademic.com.